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FAQs

When will my order be delivered

Orders are packaged and prepared for delivery within 2 business days of being placed. Exceptions may occur during holiday seasons. You will receive email notifications as your order is prepared and shipped.
Standard delivery is 3-5 working days from date of order.

What is your refund & return policy?

Orders may be returned for exchange or refund within 14 days of purchase.
You simply need to login to your online account to request a return.

Do you offer free delivery?

We do offer free delivery on orders over £50. Orders under £50 incur a £3.95 flatrate delivery charge.

How do I track my order?

If your order is a bulky order we shall send this with Amazon Logisitcs ( UK Mainland) or Yodel ( Highlands and Northern Ireland)
If your order is below 2KG this will be sent via Royal Mail.
Bulky orders will be sent via tracked service and if your order qualifies for tracking this will be sent to you by email at time of dispatch.

Contact

Our customer care telephone number is 0330 043 9905

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